Shipping and returns
We ship to the United Kingdom, Germany and France. The table below shows the shipping cost, the free-shipping amount and the usual delivery time for each country, and checkout shows the shipping cost again before you pay. Prices are in euros and include VAT.
Delivery
| Country | Shipping | Free from | Delivery after dispatch |
|---|---|---|---|
| France | €4.90 | €49.00 | 3–6 working days |
| Germany | €4.90 | €49.00 | 3–6 working days |
| United Kingdom | €4.90 | €49.00 | 3–6 working days |
- Orders leave the warehouse after payment. Delivery then takes the time shown for your country in the table.
- The free-shipping amount is measured after any promo code.
- We e-mail you the carrier and a tracking link when your order ships. Both are on your order page too.
- An order with more than one item may arrive in more than one parcel. Each parcel has its own tracking link. Tents and packs often come separately.
- For deliveries to the United Kingdom, import VAT or duties may be collected on arrival where they are not included in the checkout total.
If you are planning a trip
Order early. Give yourself at least the delivery time shown for your country, and a few more days to pitch the tent in the garden, try the mat and walk around the house with the pack before you head out.
Gas canisters
We cannot post gas canisters. They are pressurised and travel as dangerous goods, which most parcel services do not carry. Your checklist shows the gas row as “None in stock right now”; buy threaded canisters from an outdoor shop, campsite or hardware shop near the start of your route.
Returns
How returns work
- You can return unused items within 30 days of delivery. You do not need to give a reason.
- Contact us with your order number first, and we send you the return address.
- Send items back unused, with everything that came with them, in the original packaging if you still have it.
- You pay the return postage, unless the item arrived faulty, damaged or wrong.
- We refund to your original payment method once we have received the return.
Trying it or using it
Pitching a tent once indoors or on clean, dry grass to check it, or lying on a mat on a clean floor, counts as trying it. A tent with mud on the pegs, a mat that has slept outside or a bag that has been slept in counts as used.
Hygiene items: first-aid kits and water purification tablets can be returned only if the seal is unbroken.
Faulty, damaged or wrong items
Sorry about that. Contact us with your order number and a photo of the problem, and keep the packaging. We replace the item or refund it and pay the return postage. This does not limit your legal rights.
The full terms are in the refund policy.